Hello everyone, the MS Product Management team wanted to provide a direct update regarding stability issues some of you have reported on the MS390 platform. We want to start by acknowledging that a higher than usual number of customers have experienced software quality issues with their MS390 switches recently. These issues revolve around instability in the Meraki management plane that can result in sporadic or complete loss of connectivity to Dashboard, until the switch or stack is rebooted. While this typically does not impact traffic, know that at Meraki, any product quality issue of this kind is not acceptable; we always strive to delight our customers through reliable and dependable technology. The entire MS product and engineering organization understands the challenges customers impacted by this problem are facing, and have made it our top priority to execute on a plan that restores high quality, reliable software on this platform. While we work towards that goal, it’s important to be transparent with our customers. Our teams have been hard at work addressing issues in recent beta firmware releases (MS15). We have already seen measurable improvements in both stability and a significant reduction in case load, but not all issues have been resolved, and this remains our top priority until every customer affected by the problem is satisfied. . Our current recommended firmware version for customers experiencing stability issues on MS390 is MS 15.14.1 and subsequent beta versions will continue to further stability improvements. We will continue to provide updates as we have them. Should you encounter any issues with your Meraki switches we recommend contacting Meraki support. We genuinely appreciate your patience, and will continue to strive for the excellence and stability that our customers have come to expect from Cisco Meraki.
... View more