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Re: Payload Does Not Match the Old Payload

by in Mobile Device Management
‎May 17 2019 4:37 AM
‎May 17 2019 4:37 AM
I read somewhere that support can upload the old license so that all the devices can reconnect. Not sure how I can get this accomplished since we are on the free plan. ... View more

Payload Does Not Match the Old Payload

by in Mobile Device Management
‎May 16 2019 11:14 AM
1 Kudo
‎May 16 2019 11:14 AM
1 Kudo
Our Apple MDM push certificate expired. We renewed and upload the new certificate but now none of our devices are checking in. When trying to install an updated profile we get the error "Profile Installation Failed. The new MDM payload does not match the old payload." We are also unable to uninstall the old MDM profile as our settings do not allow the removal of it. Please help. ... View more
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Profile Installation Failed

by in Mobile Device Management
‎Mar 14 2019 12:30 PM
‎Mar 14 2019 12:30 PM
Tried to add an iPhone to MDM and getting the following error when trying to install the profile. Any help would be great.     ... View more
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