Hey guys, we are a team of 15-16 network consultants and have several different costumers with Meraki. Usually we only have access to the customers we have actively worked with, but vacation and stuff can quickly make it hard to gain access to a customer that one of our colleagues have had access to. Not to mention finding out which consultant has worked with that customer before. A worst case scenario might even be that a consultant quits and the access disappears with him. (a bit more unlikely as we always have several accounts, but still...) So we are going to remedy this, but not entirely sure how yet. I don't see giving everybody access to every customer as a viable solution. A service account might be better, but not entirely great that either security wise. What experiences do you have with this issue? How have you solved it? We operate in a small country, and a lot of our Meraki customers doesn't even have an IT department, so it's not always easy to give the customer access either. I'm curious of what you think / do! Thanks in advance for the replies! ... View more