My issue was resolved with the help of the support organization. There were 2 records in the SM dashboard for the same UUID (i.e. device) although I could not see that by filtering on the device name. I had to query the device in question, copy it's UUID, filter the Devices page by the UUID and delete the incomplete device entry. Now if I could just get remote Screen Sharing (Remote Desktop) to work without prompting the user in Catalina...
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