Meraki Community

matt12345 · ‎Jul 25 2019

I know this is already solved, but just wanted to add. I accidentally renewed the certificate with the wrong apple ID account, and all our devices had this error 'x out of x devices are missing the certificate and need to be re-enrolled.'. Thankfully, I was able to regenerate and upload into Meraki a certificate using the correct Apple account, and they all righted themselves. They were all fine in our circumstance because the original certificate was still valid.. so if you discover your mistake before the certificates expire, you might have luck if you regenerate it using the proper account... thought it was worth a mention.

matt12345 · ‎Jan 23 2019

oops, talk about a brain fart. Goosechase was already deployed to another group of apps, which is why it was greyed out. Found this finally and adjusted the groups and all good. thanks for checking your install to confirm it wasn't just mine. cheers M

matt12345 · ‎Jan 22 2019

Hmm, it's a mystery then. Thanks for getting back to me, I really appreciate it. I'll continue troubleshooting, and in the mean time I've suggested to the teacher that they can install it manually on a small batch of iPads to start with... thanks again

matt12345 · ‎Jan 21 2019

thanks for checking - very helpful. I'm on the free (legacy) version of Meraki for our school, and use school.apple.com - which i've just checked and there's no expired agreements etc. are you on the paid Meraki newer version?

matt12345 · ‎Jan 20 2019

Hi All, I'm having trouble with one particular app called GooseChase. All other apps I can add and deploy no problems. This app, I search with either the Australia (where I'm based) or the US store and it's greyed out, and I can't select it. I've tried Chrome and Safari thinking it's a browser problem, but problem persists. https://itunes.apple.com/au/app/goosechase/id437330879 I can install the app fine no problem on a single iPad straight from the store (it's a free app). I've got over 100 ipads, in many groups, and with paid and free apps all deploying nicely. it's just this one silly app. See screen capture attached - it's got me puzzled. Any help would be really appreciated - the teacher at our school has suddenly come back from holidays and wants this app by next week on our ipads. Sigh. cheers matt

matt12345 · ‎Jan 20 2019

20 years in IT, looking to learn more about Meraki issues.

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Re: DEP Certificate Expiry, Re-enrol help required for 250 devices.

Re: iOS app greyed out, cannot add to deployment group

Re: iOS app greyed out, cannot add to deployment group

Re: iOS app greyed out, cannot add to deployment group

iOS app greyed out, cannot add to deployment group

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Re: iOS app greyed out, cannot add to deployment group

Re: Please introduce yourself