I had a client that had the same issue previously. The issue found was a port not being opened on the firewall. Could not export files, and could not view camera feed external to the building. (not direct connection to the camera) I would recommend starting in the same area to verify.     Double check your ports for the camera services on this page:   https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Firewall_Rules_for_Cloud_Connectivity    Good Luck,  Chris ... View more