Thank you so much for your help and for pointing me to the getOrganizationDevicesAvailabilities endpoint! I’ve studied its documentation and I can see that it’s an excellent tool for analyzing uptime and downtime history, which will definitely be very useful to me in the future when I need to create performance reports. For my immediate need, which is to check the device status in real-time (the exact moment a ticket is closed), the getOrganizationDeviceStatuses endpoint ended up being a bit more straightforward. In the end, I found that my main challenge was actually a permission issue with my API key, which wasn’t able to list the devices through any of the methods. Anyway, your help was crucial in helping me better understand the different possibilities with the API. Thanks again!
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