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Re: Network-wide -> Monitor -> Clients

by in Dashboard & Administration
‎May 14 2025 6:06 AM
1 Kudo
‎May 14 2025 6:06 AM
1 Kudo
Hello everyone,     The issue was solved. As @BrandonD mentioned, clients will not be visible on trunk ports. The issue with customers connected to access ports not appearing in Monitor -> Clients was caused by the CS 17.2.1 firmware. After upgrading to CS 17.2.1.1, this issue was resolved.   Thank you for your support! ... View more

Re: Network-wide -> Monitor -> Clients

by in Dashboard & Administration
‎May 6 2025 12:58 PM
‎May 6 2025 12:58 PM
Thanks for the support guys! @BlakeRichardson, that's what I initially thought, but it's strange that we have other switches in separate networks that work without issues. Also, there are two hosts that appear on the Monitor -> Clients page. I have already opened a support ticket and am waiting for a resolution. I will update this thread if I find anything. ... View more

Re: Network-wide -> Monitor -> Clients

by in Dashboard & Administration
‎May 6 2025 6:57 AM
‎May 6 2025 6:57 AM
Hello @BrandonD,   We are doing Layer 3 routing on a FortiGate firewall. On another C9300L, which is located in a different network, we are able to see the clients connected along with their associated MAC addresses. It is true that there we also have Meraki APs instead of FortiAPs. Is there any known issue with client tracking on the CS 17.2.1 firmware?   ... View more

Re: Network-wide -> Monitor -> Clients

by in Dashboard & Administration
‎May 6 2025 4:33 AM
‎May 6 2025 4:33 AM
We updated the firmware on 07.04, but we have the same firmware on other equipment on a different network, where we are able to see the clients.   I have opened a support case. ... View more

Network-wide -> Monitor -> Clients

by in Dashboard & Administration
‎May 6 2025 2:39 AM
‎May 6 2025 2:39 AM
Hello,   We have noticed an issue with monitoring our clients connected to the network. We have multiple hosts connected via cable and/or wirelessly through some FortiAPs. Despite this, we are currently seeing only 2 hosts in Network-wide -> Monitor -> Clients.   I would like to mention that everything was working normally until 08.04.2025. This is unusual, and we cannot associate it with any specific change or event, as we are still seeing only 2 clients in this tab. If we change the graph to a one-month view, we can see even the APs' MAC addresses, etc.     We are running some C9300L-48P-4X on CS 17.2.1 firmware. n292   We have tried other browsers and clearing the cache. ... View more
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