When you are pinging the AP's from your infrastructure you are not testing client experience but rather the management plane connection speed between the AP and your monitoring system. As @cmr has mentioned, the AP could be busy and be a little slow to respond to ICMP echoes. Things you should be monitoring are the following: Channel airtime AP CPU and RAM Client RSSI/SNR Average client onboarding experience Average client frame latency and drops. Channel airtime can be viewed from dashboard and is maybe available via the API, not sure. Onboarding expierence can be vewed per AP or per client. RSSI/SNR can be viewed in client view or by going to the AP and viewing the currently connected clients. Average frame latency and drops can be viewed from the RF spectrum page. You can also have thousandeyes integration with your managed clients to see their wireless experience over time.
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