Thanks for this! I'll try and respond to each of your questions.... How closely have you looked at the clients? Is it all clients with the issue, or only Windows machines. Is it all Windows machines, or only machines with a WiFi chipset by a particular manufacturer? Seems to be happening pretty consistently across all manner of clients. Specific ones where there have been complaints - MacBook Pro (2019/15", and an M2), iPhone 16 Pro Max, Pixel 9 Pro XL, iPad Pro 11" (M4), Pixel Watch 2, Samsung S23. No Windows machines. The issue seems to be slower wireless performance than previously (note, that the performance dropped some time after the M57s were deployed, initially they were fine), slow download speeds, Zoom call drop-outs, etc. Not necessarily when people are moving around, but always at the "edge" of the wireless conference. Have you tried taking a problem device, and upgrading the WiFi drivers on it? Don't use the OEM manufacturers drive (such as Lenovo, Dell, HP, etc) - but get the actual drive from the WiFi chipset manufacturer (such as intel). None of the impacted devices have the ability to independently update drivers (no Windows or Linux devices). We've been on users' backs to get their devices up-to-date, and I don't see anything more than a couple of months out of date, thankfully. This would have just as easily been a Windows/Device update. Quite a few OSes impacted (iOS/iPadOS, MacOS, Android, WearOS. No obvious software update trigger. Is it happening across all APs, or perhaps only a single AP? Has there been any other newly added devices in the WiFi environment? Cordless phones. WiFi LEDs (saw a site recently where these flooded the WiFi network taking it down). All 3 APs. Always a trickle of new devices, mostly new cell phones and tablets. Do the clients report a good signal strength? It has dropped since whatever happened. Users would report full/near full bars previously, now users often see as low as 1 bar (and that's when performance isn't great). I am concerned that the roaming isn't as great as it should be, but I understand that's a client decision, and yet it's happening across all types of devices. What does Wireless Health and Wireless Overview say? On Health - looking back over the last month, I see devices that were used at the edge of the network with high % failed connections (~35%). These devices didn't used to have problems BTW. On Overview - last week has been "Excellent" for connection health and networks service health, and "Good" for performance. Previously we've seen it as Fair on connection health, and Good on performance. Can't change this view past a week so can't give you the last month. Not surprising the health looks better for the last week as many folks are only coming back from holidays now. Under Wireless Overview, do these show anything interesting (particularly with a known problematic client). The only devices that show as problematic are the ones used at the edge (as listed earlier)... that's the only connection I can see. I just re-read your post - you don't actually mention there being an actual issue that clients are experiencing. You are simply noticed a different power level. Are clients actually reporting issues? If so, refer above. I think I covered this in my other answers... but yes, it's having client impacts on speed of access (videos, downloads, etc.) and communication/meeting tools (esp. Zoom, but also WebEx). Appreciate the help, thank you!
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