Hi,   I would start by checking the Windows Event Viewer and Meraki Event log. https://documentation.meraki.com/General_Administration/Cross-Platform_Content/Meraki_Event_Log   After that, you want to consult the following document to see if you get any of the common errors: https://documentation.meraki.com/MX/Client_VPN/Guided_Client_VPN_Troubleshooting/Unable_to_Connect_to_Client_VPN_from_Some_Devices   ... View more

Hi,   I couldn’t find any official confirmation of IPoE support, but it seems to be a term that ISPs use differently so, in my opinion, it's a bit misleading to focus on that. In the case of "Japanese IPoE," which seems to be the topic here, it’s most likely about DS-Lite (Dual-Stack Lite) which is widely adopted in Japan. It is a method for transitioning networks to IPv6 while still supporting IPv4. Router needs to encapsulate IPv4 packets inside IPv6 packets and send them through an IPv6 tunnel. Since this process requires specific support for DS-Lite, you’d need an ISP-provided router to make it work. ... View more

Hi,   IPoE is usually used by ISPs to describe delivering IP connectivity over Ethernet without additional encapsulation (PPPoE). Therefore it's effectively standard of IPv4/IPv6 communication with DHCP used for address assignment. Setting the MX's WAN to Direct and Auto should just work in most cases. ... View more

Hi,   Regarding the open ticket, if it was submitted on Friday, it’s likely that a response will come through on Monday, as the usual response time is one business day. The error you’re seeing could have several possible causes, so opening a support case was definitely the right call. In the meantime, here’s some additional information and troubleshooting tips that might help: https://documentation.meraki.com/MR/Monitoring_and_Reporting/DHCP_%22no_offers_received%22_Errors_in_the_Event_Log While this error is described in relation to Access Points, the principles are the same.   For the best results, I’d recommend using packet captures as close to both the client and the server as possible during your troubleshooting process. https://documentation.meraki.com/General_Administration/Cross-Platform_Content/Packet_Capture_Overview   Adam ... View more

Hi,   When using templates, some things can still be overridden locally, the list is here: https://documentation.meraki.com/General_Administration/Templates_and_Config_Sync/Managing_Multiple_Networks_with_Configuration_Templates#Local_Overrides   That said, turning ports on or off isn’t included in this list. So, the best way forward would be to rethink the templates, making sure groups of devices in each template need the same settings. After all, that’s really what templates are all about - making it easy to roll out devices with a consistent base setup. ... View more