Hey @Jd1971 ,   This usually happens when the authentication method for the SM network is different than what is configured on the ADE profile.   When configuring an ADE profile we are given the option to require authentication in order to enroll via ADE, there is also then an option under Systems Manager > General > Enrollment Settings, if there's a mismatch between these two (e.g. in the ADE profile you've selected to use authentication, but it's disabled on Dashboard) the user will be shown this page to download the profile manually (which won't work during the setup flow).        Auth setting in the ADE profile Systems Manager > General > Enrollment Settings   Make sure these are aligned, feel free to drop me a DM with a link to your Dashboard and I can have a look for you too. Alternatively Support should be able to assist.   Cheers, Connor. ... View more