Checked in with our guy today. Here's what happened here and it's not really a bug per se. For whatever reason the user's iphone factory resets.   On boot it goes through it's normal setup process. The user enters the wrong credentials. This fails check in with SM. But the phone starts. User is now missing the SM setup we'd configured. He doesn't have adinistrative access so he can't make the changes he needs to get the profiles working on his phone. He reboots - the phone is stuck in this weird twilight state. What our guy did was change the associated account in SM from the wrong credentials to the correct one. He then pushes a new profile  to the phone. This prompts the use for his password which he enters. At this point all of the pending config tasks execute. His phone is fine now. ... View more