Case opened is not moving and the issue persists. Would it be possible to get your assistance in having my Meraki case escalated or transferred to someone that can actually assist? ... View more

Seems I cannot reply to your last private message. We have 3 scenarios indeed:   No NAT used, no VLAN ID. WhatsApp seems to work fine on it. No NAT used, VLAN ID in use. WhatsApp not working properly. NAT used for Guest SSID. WhatsApp not working properly.   Waiting to hear back from engineer assigned...even though according to his reply NAT seems to be well known for causing issues with WhatsApp - not sure if you had the chance to read the case notes about this. ... View more

I have DM you the case as requested. If you need additional information about the case let me know and I can provide it all to you. ... View more

I use at home as well and noticing for Meraki NATted SSIDs it is blocking traffic - running some tests with an SSID with external DHCP and using a specific VLAN ID seems to be conflicting as well. Firewall wise thee is no much to check in a home router but compared to another wireless solution - including the same home router wireless service - I know Meraki is causing issues. I have engaged Meraki support for assistance but unfortunately their support is not as effective as Cisco TAC..I was hoping this post would bring Meraki expertise to the table as I don't think I am the only customer experiencing issues with this kind of traffic. ... View more

We are experiencing the same issue on our organization. As mentioned by usmanSa there is NO RULES in place for the SSIDs we are testing with. We tried both Meraki DHCP NAT mode and also Local LAN DHCP mode and the issue is the same on both scenarios. messages don't get delivered, and both audio and video calls ring on both ends  but sessions cannot be established - status of the calls stay in the "Connecting" phase with no media flowing in either way.  Provided this post was initiated a few months already, are there any plans from the Cisco Meraki team to resolve this problem? It is a big issue nowadays that Whatsapp is widely used. ... View more

We are experiencing the same issue on our organization. As mentioned by usmanSa there is NO RULES in place for the SSIDs we are testing with. We tried both Meraki DHCP NAT mode and also Local LAN DHCP mode and the issue is the same on both scenarios. messages don't get delivered, and both audio and video calls ring on both ends  but sessions cannot be established - status of the calls stay in the "Connecting" phase with no media flowing in either way.  Provided this post was initiated a few months already, are there any plans from the Cisco Meraki team to resolve this problem? It is a big issue nowadays that Whatsapp is widely used. ... View more