Thanks, Gary! Then it must be the same as what @PhilipDAth said.  ... View more

Hi, thank you! I have a Secure Connect Advantage + MO package. I forgot to mention that this is my lab instance which once had a complete package as far as I remember. The doc above doesn't list a specific license other than a SCIM Idp API key from Umbrella as a pre-requisite. So, I'm under the impression that authentication options aren't tied to licenses but I could be wrong.   -Sankar ... View more

Hi @alemabrahao, thank you for looking into this. Yes, I signed in with the admin account with full Org-wide access. Before posting the issue here, I contacted the support team, but they said my org doesn't have post-sales support!! ... View more

Hi Gary,        This issue was fixed after working with the SC support team to get the legacy cloudhub setup. I can see a successful VPN connectivity status from my MX hub to Melbourne and Sydney SC DCs.   However, the tunnel status has remained "Inactive" in the Secure Connect dashboard ever since despite sending the internet-bound traffic to Umbrella as seen in the packet counters of both tunnels and activity search.   What else can I check to see why the tunnels never appear "Active"?   This is the screenshot of the packet counters.   ... View more

Thanks Gary! I'll try this. ... View more