sorry to be so slow to respond and thank you for your response to my posted issue.  I do not know where to initiate a support case, would you have a link or be able to guide me to the location    thanks , ... View more

The account has been created for > 1 year , I really didnt change anything. I didnt reboot, restart browser, do updates, or any other activity that would affect ability to load page after log in has completed. I just came back a few hours later and it worked.  ... View more

in-private/incognito were both tried in edge and chrome . This made no difference. I did try again a few hrs later and got in fine.  not sure cause but am considering this issue resolved  thanks,  ... View more

that was what i was using   ... i tried again a few hrs later and got in having changed nothing in by browser ... View more