Meraki

MinhTien

Hi PhilipDAth, I have checked the information on Meraki’s website, and currently the MV12W-HW device is not yet End of Sale or End of Support. https://documentation.meraki.com/General_Administration/Other_Topics/Meraki_End-of-Life_(EOL)_Products_and_Dates Are you absolutely sure about this? If I purchase the RMA upgrade service for my current MV12W device but it cannot be used, that would be troublesome. Thanks

MinhTien

Hi Alemabrahao, Are you absolutely sure about this? If I purchase the RMA upgrade service for my current MV12W device but it cannot be used, that would be troublesome. Thanks

MinhTien

Hi Alemabrahao, If I purchase an additional hardware warranty with advanced replacement now, will Cisco support it? https://meraki.cisco.com/product-collateral/meraki-now-at-a-glance/?file Thanks

MinhTien

Hi team, I purchased the MV12W-HW device in March 2020. By March 2025, we renewed license, but the hardware warranty from Cisco Meraki was no longer available. We have read the warranty policy related to the MV12W-HW, which states a 5 year warranty. Therefore, is there any way to purchase additional hardware warranty coverage for the MV12W device after the original warranty period has expired? Thanks

Meraki

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Warranty MV12