Meraki

RodrigoC · ‎Oct 12 2021

Hey Everyone, looks like the issue should be resolved now. If anyone is still experiencing issues, please let me know.

RodrigoC · ‎Oct 12 2021

Hey Everyone, looks like the issue should be resolved now. If anyone is still experiencing issues, please let me know.

RodrigoC · ‎Oct 12 2021

Hey Everyone, Just wanted to inform everyone that we are having some issues with our support lines at this time. We should have the issue resolved shortly. If you are trying to reach support regarding a severity 1 outage, please direct message me with your Meraki Customer Number and a short description of your issue. For all other issues, please open a support ticket via Dashboard and provide a callback number so we can reach out. Thank you all for your patience and stay tuned for more updates.

RodrigoC · ‎Sep 24 2021

Hey @putt4show, @Matt-O , @MMcGough , If you are still seeing issues with incorrect geo IP mappings, please open a support ticket so we can take a look. We have an established process with our geo IP vendor to correct incorrect mappings so we should be able to help.

RodrigoC · ‎Sep 24 2021

Hey @BCC-SAS, Absolutely! We're firm believers in the motto "Never waste a crisis". We'll be leveraging everything we learned from this incident to improve and accelerate our response times in the future.

RodrigoC · ‎Sep 24 2021

Hey @StosSpiro, The issue should now be resolved. Your MX will take the fix once it hits its next update interval or if you toggle your current content rules (full list or top sites) on Dashboard. The latter basically forces the update right away instead of waiting. Let me know if this fixes the issue

RodrigoC · ‎Sep 24 2021

Hey Everyone, Update on the situation... We have worked with our GEO IP vendor and identified a root cause for this issue. Meraki Engineering has pushed a fix to remediate the issue. The fix will apply based on the configured list update interval settings which can be configured under SD-WAN > SD-WAN & traffic shaping. For a more immediate update, users can change their current content rules to a full list or top sites, wait for a configuration update, and revert the changes back to the previously configured setting. These settings can be found under SD-WAN > Content filtering. If anyone has any follow-up questions please let me know!

RodrigoC · ‎Mar 16 2021

Hey Everyone! Checking in to provide a quick update. We are still working on putting together a full public RCA to share with you all. Due to the nature of the issue, this might take several more days. That said, I wanted to share what we know for certain at this time. There was an outage on March 15th that affected customers hosted in the Americas region. The outage started 10:55 PT and lasted 8 minutes. During this time, some customers were not able to log into or access Dashboard. All services were restored at 11:03 PT. The outage was due to a core network device managed by one of our data center service providers that needed to be rebooted and reconfigured. We are working with the provider to ensure this type of issue does not happen in the future. Dashboard (dashboard.meraki.com) was unavailable during this time, however, there was no disruption to network connectivity and services at customer locations. Meraki devices were online throughout, though they will report as being offline during that time. I hope this proves helpful and as always, please don't hesitate to reach out if there is anything else I can clarify for you. Happy Tuesday to you all! 😃

RodrigoC · ‎Mar 15 2021

Hey @DHAnderson, Sorry to hear about your hot dogs 😞 If you are ever in Chicago (post-COVID) near the Meraki Offices, I'd be happy to treat you to a Chicago Dog!

RodrigoC · ‎Mar 15 2021

Hey @srbright, The best way to confirm if your tunnels are working would be to send some traffic across some of them. For some people, testing all tunnels might not be viable. My advice for anyone in this situation would be to test your most critical tunnels, confirm that traffic is flowing, and then send an FYI to people using those tunnels to let you know if they encounter any issues.

RodrigoC · ‎Mar 15 2021

Hey @Twitch, Thank you for your kind words. We are deeply sorry for the inconvenience and we'll keep you all appraised as things develop. In the meantime, if anyone has any questions or concerns, feel free to DM or tag me!

RodrigoC · ‎Mar 15 2021

Hey @AAJ, Dashboard's only role in the formation of an Auto-VPN tunnel is sharing Port and IP info with Peer MXs. A Dashboard issue like this would make previously established tunnels show offline on the portal, but remain up in actuality. Were you unable to access resources on the other side of your tunnels?

RodrigoC · ‎Mar 15 2021

Hey Everyone, Justa wanted to jump in and let everyone know that we are aware of the ongoing issues with Dashboard. As of now, we have confirmed that the issue is isolated to a small subset of servers, and as of 20ish minutes ago, service impact should be mitigated. We will share more information once we have conducted a full investigation into the issue. If you are still experiencing issues, please feel free to let me know. All the best, Rodrigo Meraki Support

RodrigoC · ‎Aug 27 2020

Hey Everyone, Just wanted to confirm what Gary has posted as the solution on this thread. If anyone has any lingering issues, please check in with your ISPs and/or reach out to Meraki Support. If anyone has any specific questions for myself please don't hesitate to send me a DM. Rodrigo Meraki Support

RodrigoC · ‎Aug 27 2020

Hey Gary, Happy to hear things are back up and running and thank you for keeping the community informed. Closing the loop here for anyone else reading, the issue seems to be related to a BT outage ie Europe. Everything Meraki-side is should be up and running. If you are still experiencing issues or have any lingering questions, please check in with your ISPs and/or Meraki Support for more info. Info from BT on the outage can be found Here. I hope this helps and please don't hesitate to DM me if I can be of further assistance! 🙂 Rodrigo Meraki Support

RodrigoC · ‎Aug 27 2020

Hey Gary, We are actively looking into the issue; More info to come. Devices should still be passing traffic locally. I will post an update as soon as possible! Rodrigo Meraki Support

RodrigoC · ‎Aug 27 2020

Hey Everyone! Thank you for being vocal about the issue. We are actively looking into the problem; More info to come shortly. Thank you for your patience. Rodrigo Meraki Support

RodrigoC · ‎Apr 13 2020

Hey Meraki Community! Are you looking for more ways to help fight COVID-19? If so, I would like to formally invite you to join The Cisco Meraki Folding@Home Team! As you might imagine, scientists across the globe are actively fighting a battle to develop a treatment for COVID-19 as quickly as possible. And it turns out that people in the networking/computer/software world (you) are in a prime position to help with this battle. A major hurdle for researchers trying to defeat COVID-19 (and several other illnesses for that matter) is access to computer power; running analysis and simulations on complex proteins takes a lot of time and computational resources that limit researchers' ability to make progress with their work. Folding@Home is an organization that allows you to donate CPU/GPU cycles on your own computers/servers to run portions of these simulations for these researchers and speed up results. By crowdsourcing processing power, researchers can complete simulations that would take days to weeks in just a couple hours. If you have access to gaming computers, servers and/or even just a home PC and you are interested in joining, you can get started by following THIS link. Once you set up the F@H client, you can choose to contribute anonymously, join the Cisco Meraki Team (Team #243108), the Cisco Systems Team (Team #1115) or start your own team with friends/colleagues! The Cisco Meraki team was created about a month ago and in that time, we have already broken into the top 1000 highest contributing teams in the world! If you are want to track our progress (or yours if you join the team) you can use the below links: Team global standings Individual standings within the team For more information regarding Folding@Home, please see useful links below: Folding@Home FAQ Creating a User and Joining a Team Folding@Home Reaches exaFLOP of computer power

RodrigoC · ‎Feb 18 2020

Any time! 😃

RodrigoC · ‎Feb 13 2020

Hey Nikitha! If you are not seeing some packets in your capture, it is likely the result of one of these four things: (1) The packets you are looking for were sent on a different channel. (2) Your capture device is too far away from where the packets are being transmitted. (3) The packets are not being sent! or, (4) Your capture device is filtering packets out of your capture for some reason. Most commonly, the issue is options 1 or 2, but check out THIS KB article on best practices for monitor mode pcaps. If you are still not having results, I would suggest attempting the captures with a different device. Hope this helps! 😃 - Rodrigo

RodrigoC · ‎Dec 12 2019

Hey @Meraki_Scott , Sorry to hear about that. If you could DM me your email and MCN I can get all your info to the correct people.

RodrigoC · ‎Nov 7 2019

@MeredithW has fixed the issue. Thanks Meredith. 😃

RodrigoC · ‎Nov 7 2019

Hey @Assistenzatech, Although Italian is not an officially serviced language for Meraki Support, we do have a couple of Italian-speaking engineers. If you DM me your case, I can see if it is possible to have one of them take it over.

RodrigoC · ‎Nov 5 2019

Yikes... I'm so sorry this happened to your network, @Brons2. This definitely requires some attention. Could you please DM me the details of your case; I would like to personally follow up on the matter.

RodrigoC · ‎Sep 24 2019

Hey @aws_architect , Of course! Please DM me your details. - Rodrigo

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