facing issue in moving license from one dashboard to another new dashboard

parman
Just browsing

facing issue in moving license from one dashboard to another new dashboard

Hi,

 

I want to move a Meraki license from one dashboard to a new dashboard. I tried, but there is no option to move it directly from one dashboard to another—only the option to transfer it between organizations.

 

kindly share the steps.

5 Replies 5
Brash
Kind of a big deal
Kind of a big deal

It sounds like there's some misunderstanding here. Can you explain what you mean by 'from one dashboard to another'?

GreenMan
Meraki Employee
Meraki Employee

As Brash has mentioned,   'a Dashboard' and an 'Organization' (the official term) are generally interchangeable...?

PhilipDAth
Kind of a big deal
Kind of a big deal

Do you know what kind of licence it is?  Co-termination, subscription, per device, or something else?

DarrenOC
Kind of a big deal
Kind of a big deal

If you’re an Admin of both the source and destination Orgs reach out to support and request the license move

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
GreenMan
Meraki Employee
Meraki Employee

These days, if you're an Admin in both Orgs (and you're in co-termination) then you can move active licences yourself.   Support will generally only do it for you if there's some kind of error or similar in Dashboard for some reason.
https://documentation.meraki.com/General_Administration/Licensing/How_to_do_a_License_Transfer_in_Co...

Definitely worth checking all the pre-reqs in the KB above, if you can't see the Move column in the Dashboard

 

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