Wi-Fi Android vs iPad login

[gcarmich]

I can log into my Meraki network with hidden SSID on my android device but not my iPad using same passphrase.  Android encryption is listed as WPA2/WPA3-Personal. IPad is just WPA2/WPA3.  IPad looks like it is about to connect then says "password incorrect". If I change encryption type, it say incorrect security.  Why would iPad not be able to connect when Android can?

[BlakeRichardson]

If you can encryption to WPA2 only does it work?

Also what model of iPad and what version os iOS

[gcarmich]

WPA2 alone is not an option on the iPad.  IPadiOS 17.2 on iPad Air (4th generation).

Perhaps "Private Wi-Fi Address" enablement is a problem for Meraki?

[BlakeRichardson]

I meant set the encryption on the Meraki side of things to be WPA2 only not on the device end. 

[gcarmich]

Ok.  I checked and it is set to WPA2 only in Meraki Dashboard

[alemabrahao]

Have you tried resetting the network settings on the iPad?

[gcarmich]

Not yet.  I will try that today when I am on-site.

[gcarmich · Accepted solution]

I turned off Private in the Wi-Fi setup and it started working but I'm not sure that was the issue.  I ran into login issues using iPad on another network so I contacted Apple.  During troubleshooting the iPad connected - no explanation why.