VLAN tagging on SSID - Did I do this right?

[nguyenhu95]

Hello

I'm setting up an SSID for a contractor to install IoT sensors, from a 3rd party. So I set up a separate VLAN 20 on MX and an SSID called Wifi_IoT with VLAN Tagging 20. They are saying they can't connect their sensors to our wifi. Did I set this SSID and VLAN up correctly?

Also, I just want to double check, currently we have multiple VLANs on this MX, in my case, in my case, any client that connects to SSID Wifi_IoT will get assigned VLAN 20 IP address, is that correct?

This is the configuration for the switch ports that connected to MX and APs.

[jimmyt234]

Are you tagging VLAN 20 on the switchport facing the access point(s)?

[nguyenhu95]

sorry, I was meant to include the switch port configuration where the APs are connected to. I added it at the end of this post. Thanks

[ww]

Is that the config of the trunk to AP .

And also the trunk between switch-mx?

[nguyenhu95]

yeah, the port configuration between switch - APs, and switch - MX is the same.

[ww]

Looks good so far.

Your radio settings have 2.4ghz enabled?

Any logging on the wireless health page regarding this ssid?

[nguyenhu95]

Yeah, both 2.4GHz and 5GHz enabled. there's no logs at the moment as I'm still waiting for more information from contractor, just wanted to make sure I set up everything correctly

[nicdc01]

Could be the case that the devices are having difficulty connecting to the Hidden SSID. 

Try un-hiding and seeing if the IoT devices are able to connect or not. If they can you might be able to get away with hiding it again and having them stay connected.

[alemabrahao]

Make a simple test configuring one port on access mode on the VLAN 20, and plug your PC on this to check if you are to get an IP.

[nguyenhu95]

thanks, I will do this when I can get in touch with contractor

[DevOps_RC]

From the shown configuration it looks ok. Any info shown on the AP logs relating to the MAC address of the sensor, or check in the Timeline tab of the AP to see if it shows errors for that SSID, to determine if its association, authentication, DHCP or another step that the device is failing at. If it's a hidden SSID, can the Sensor itself be set to connect even if the SSID is set to not broadcasting. I'd check also use the Wireless>Overview section and narrow it down to the SSID to see any issues. 

One last suggestion, try connecting with a mobile phone to the SSID, if you can get on-site yourself, to determine if it's the IOT sensor itself with the issue.

[PhilipDAth]

Try splitting the problem in two.

Place a port on the switch manually into VLAN20 (access port).  Plug in your notebook, does it work?

Attach your own notebook to the SSID, does it work?