Splash page opening in Chrome Incognito and not working

[lalgaze]

We have several WIFI's set up with different types of splash pages, click through and authentication. I notice that every so often on various devices when they try to connect a browser tab opens and nothing is shown.  Recently I've noticed that when that happens the Chrome browser is opened in incognito mode.  When I discover this I copy/paste the URL from the incognito tab to a regular tab, the page renders and I can get past the splash page.  Is this a setting on the device or on the WIFI?

Any assistance is appreciated.

lalgaze

[alemabrahao · Accepted solution]

It appears to be browser cache. Try clearing the cache.

Just out of curiosity, is it an external portal or Meraki itself.

[lalgaze]

Thanks for the suggestion, I always thought anything done in Chrome's incognito (cache, saved pages, etc) would get wiped out when all incognito tabs are closed but doing further research it looks like some stuff is retained and there is probably a chrome setting for this. It's probably more likely that incognito has less cache than the non-browser tab so that is why it's being opened in that mode.

This is the default Meraki SSID splash page.

lalgaze