Splash page not opening for expired clients

ZinZ
New here

Splash page not opening for expired clients

Hi,

I've got an SSID setup with a splash page authentication which expires every two weeks.

The issue I am encountering is  that when the authentication expires, the client can't authenticate again as the splash page won't pop up.

 

  • Tried to force the splash page with http://192.168.5.1 , http://escapessl etc but the Splash page won't pop up. 
  • Tried rebooting the devices, forgetting the SSID and reconnecting again with no success.
  • Also rebooted the APs

 

This is happening with two APs, the workaround would be to go the the other office where other APs are installed, authenticate there and then come back to the "faulty office"

 

 

 

I've been with the support and their suggestion is (as other issues I had) to either downgrade the firmware or upgrade to a Beta version (no way). Why with the same firmware two APs don't have any issues? Does it make sense?

 

Has anyone else expreienced this issue?

 

 

 

1 Reply 1
alemabrahao
Kind of a big deal
Kind of a big deal

You opened two discussions for the same topic.
 
I suggest you open a support case or at least share your settings so we can analyze.
I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
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