Scanning API does not show locations for clients

[Cezar]

Hi, I am trying to get the locations of my clients, but Meraki shows only the location of the Acess Points.

I have tried through the Scanning API and through the dashboard, through the scanning API the information come as follows:

'locations': [],

While through the dashboard, when I check the client information it shows only the AP in the heat map, no blue dots are present to represent the clients as specified in: https://documentation.meraki.com/MR/Monitoring_and_Reporting/Location_Deployment_Guidelines

I am not sure if I have skipped any step to show these informations, any leads?

Thank you in advance,

Yours faithfully,

Cézar

[PhilipDAth]

You've uploaded a floor plan, placed the floor plan on a map, and the APs on the floor plan?

[Cezar]

Yes, on further inspection on the dashboard api some devices shows the blue dot, while others show only the AP, as in the image below

However, I am trying to get the locations through the Scanning API and neither the wi-fi or bluetooth devices return their location, an example of the information I receive:

{'clientMac': 'client-mac',
'ipv4': None,
'ipv6': None,
'latestRecord': {'nearestApMac': 'ap-mac',
'nearestApRssi': -65,
'time': '2021-06-02T20:20:16Z'},
'locations': [],
'manufacturer': 'Hon Hai/Foxconn',
'os': None,
'ssid': None},

[PhilipDAth]

Not every sample returned includes location data.  It can just mean the device has been seen, but currently, no AP can see it.

[Cezar]

Even for connected clients? The only location data I receive from the scanning API are from the APs.

What should I do to retrieve the location from clients?

[cmr]

@Cezar how many APs do you have, the location information needs a minimum of 3 APs and for a client it needs to see 3 APs at any one time.

[Cezar]

I am currently with only two APs, I thought that at least an inaccurate location information would be provided, I guess that is not the case then?

[cmr · Accepted solution]

@Cezar the old map used to show some basic location information with 2 APs but it was very inaccurate so the current location analytics only works with 3 APs or more