Also, perform a test disabling 802.11w, disabling Band steering, changing channel Width for manual, and setting It to 40Mhz.
Some legacy devices that do not support 802.11w may not be able to connect to an SSID even if in mixed mode. This may be due to the device improperly handling the advertised information contained within the beacons.
In a high-density environment, a channel width of 20 MHz is a common recommendation to reduce the
number of access points using the same channel.
In certain cases, having dedicated SSID for each band is also recommended to better manage client distribution across bands and also removes the possibility of any compatibility issues that may arise.
Band steering does not work with all clients.
"If certain wireless clients are unable to detect the wireless network they may be using passive scanning. In these cases configure the network to use Dual band operation, not Dual band operation with Band Steering."
I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.
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