Multiple entries of single SSID

[saurabh_F1]

Hi,

We have configured a single SSID on our Meraki dashboard, but when we try connecting to it on a Windows laptop, we can see multiple entries of the same SSID with suffix as number 2,3,4.
e.g. Cisco, Cisco2, Cisco3....

We had opened a TAC case, but the engineer said that there is some problem with Windows.

Please advice.

[SoCalRacer]

Have you tried connecting from different Windows devices? Android? iPhone?

[saurabh_F1]

Yes, it doesn’t show on Android, only on Windows.

[SoCalRacer]

Good place to double check some info about multi-SSID environment

https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices/Multi-SSID_Deployment_Considerati...

If this is a Windows issue, I would try a couple things.

1) Network Reset

https://support.microsoft.com/en-us/help/10741/windows-fix-network-connection-issues

2) Use GUI to remove networks

https://kb.netgear.com/29889/How-to-delete-a-wireless-network-profile-in-Windows-10

3) Remove SSID from Registry 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles

[Asavoy]

I would make a batch file with the following commands to run, then run as administrator-

netsh wlan delete profile name="xxx" interface="Wi-Fi"

(where xxx = duplicated wifi name, copy/paste for all duplicate instances)

netsh int ip reset

netsh winsock reset

shutdown -f -r -t 5

It's definitely a Windows issue. On the machines that you're seeing this on, is there OEM wireless software installed? On Dell laptops there's a ridiculous OEM program called "Dell Unified Wireless Suite" that has wreaked havoc for me on occasion. I always remove any OEM wireless software and just force drivers only install.