Guest SSID WiFi issue

[Jerick]

We’re currently experiencing issues with our Guest SSID WiFi. Several users in the office are unable to connect, even when they are near an access point. The connection process gets stuck and keeps repeating.

We’ve already rebooted the affected AP, but the issue persists.

Guest SSID is broadcasting. Users connected to other SSIDs on the same access point are not experiencing any issues.

[ww]

Are you using nat or bridge mode for the guest?

In case of bridge mode, does you dhcp server/scope have free adresses left?

What does the wireless health report?

[Jerick · Accepted solution]

DHCP server still has 767 IPs available (75% free) for assignment.

Upon further investigation, the issue appears to be related to the port configuration on the affected access point. The port was mistakenly set to Access mode instead of Trunk, and Allowed VLANs were not configured.