Failed escalation of Case 12314686

[petko210586]

I have tried to escalate Case 12314686 without any success. We have APs in offices which are setting different MTU limit which breaks the connection and SSO is not working. I need this sorted asap since we have branches where the Wi Fi MTU size is the default 1500 but in many others we have it set to 1400. How to proceed with this to fix it please? I am available for a call as well at any point. Thanks.

[GreenMan]

Looking at the case notes, I can't see that an escalation has been refused (though what I have seen hints at why you might think that)   Basically I'd recommend calling in to Support on the phone, re-iterating the importance and asking to speak to Support management about what the next steps are.

[petko210586]

Have you seen this problem with the MTU size being different even though the default coming from the switches is the same - 1500 ( we plugged a device into the switch directly and we were getting 1500, but when on wi fi in the same office we got 1400, so it must be the AP then, right?) and how to fix it please? Is it Meraki support who can help , who is the best person to resolve that issue? Thanks.

[GreenMan]

In 8 years with Cisco I've never heard of anything like this.   Support are the team to work with you on this - I messaged you offline.

[petko210586]

Do you have a phone number I can call please?

[GreenMan · Accepted solution]

It's available via the Dashboard:

? > Get help & cases (top right)

Then click MR wireless   and Call support team.    Or try Call me now, to the right...