Customer having problems with splash page not showing

[jeanalaint]

Hello,

Im a bit new with meraki here so asking for a bit of guidance in this situation, the customer says that on some devices like 1 of 100 when they select the GUEST wireless network it redirects you to a splash page where you put the username and password that you administer in the white list of meraki so it can give you internet access well on that one device sometimes the page doesnt load.

The customer is aware that it has to be a device thing (cache or memory etc) but since its a person of the higher ups that this happens he wants some kind of work around for the guest network.

Through a quick glance at the documentation and the portal i know we can leave it as WPA, or just click-through, SMS but he doesnt want any of those he says if there is a way to like just ask for a email on the white list, not user and let the client through or a simpler way but still restricked.

Hope it made sense

[GIdenJoe]

Problems where some clients have issues showing the splash page do happen but are usually client problems where they don't want to use their mini-browser pop-ups.
If this happens you can test that client by trying to visit a purely http site (not https) and that could very well trigger the splash page for that device.

It is also important to differentiate layer 2 authentication vs layer 3 authentication.
Open, WPA2/3 personal, OWE, Identity PSK are layer 2 authentications that happen BEFORE the client has any kind of access to the network.

Splashpage whether it is just a passthrough click button or a form that is a form of layer 3 authentication where the client already has an IP on the network but is only prohibited to pass any traffic other than dns, dhcp and the connection to the splash page itself (or a walled garden).

Both L2 and L3 authentications can be mixed.  So you can have open for L2 and a click through for L3 or you can have WPA PSK with or without a splash page.  However on Meraki there is a limitation where you cannot use WPA Enterprise or MAC auth in combination with a login splash page.

I think the closest Meraki itself has to offer is the sponsored client login where the user has to fill in a name and email.  But then only is the mail sent to the sponsor to approve.

So if you want anything else you will have to work with a custom solution that could be available on the 3rd parties or build your own portal page where you can use your own login to approve access to the network.

[AMP]

Hello,

Theres a good chat about this issue in this community thread which is worth a read:
https://community.meraki.com/t5/Wireless/Splash-page-not-showing-automatically/m-p/29247

Here is also the documentation on splash pages:
https://documentation.meraki.com/MR/MR_Splash_Page/Splash_Page_Traffic_Flow_and_Troubleshooting#Spla...

The issue is likely with the devices captive portal feature. The device should automatically fire off an http request when it connects to the wireless to try to detect if it is in a captive portal network. As a work around you can have them manually open their brwoser and go to an http site. Note it cannot be an https site. 

[PhilipDAth]

If I get this right, you want a solution to allow the client to authenticate using their email address, when their device can't ask to authenticate?