Bug in Meraki Wireless Health

[KarstenI]

Today, I faced a problem with my SSID that uses Meraki Cloud Authentication. I am still investigating this, but the bug is with Meraki Health.

Although the connection Log is full of "Client made an 802.1X authentication request to the RADIUS server, but it did not respond", the Wireless Health shows 100% success, and no client was affected on this SSID. This really should be investigated to correct the Wireless health output.

[Brash]

Interesting.

I vaguely remember reading something about "Client made an 802.1X authentication request to the RADIUS server, but it did not respond" that indicated they can be false positive event/errors but I may be wrong.

[ConnorL]

Hi @KarstenI ,

If you believe to be facing a bug, if you haven't already done so please open a Support case so we can investigate and raise this to Engineering.

Cheers,

Connor.

[KarstenI]

==> PM

[RaphaelL]

Do you see the total response time ? Dashboard will say that if the request exceeded 1s. 

[rhbirkelund]

I*m not completely sure if this is a bug, because we've alsp noticed this on one of our customers last week, where they have begun experiencing lots of disconnects from the wireless network. We have an open case about it, but so far haven't gotten anything specific yet.

However, I haven't heard any reports since we suggested the customer to forget the network and reconnect (delete the connection profile).