Android Apps Missing in Meraki MDM

[MOTAT]

Hi

Is anyone else having problems finding some an Android app when in Meraki MDM?

We are trying to roll out a Vodafone app across Android phones, but we cannot find it within the Meraki MDM portal.

If we look on the Google Play Store site it is there, but doesn't appear when searching in Meraki MDM.

Meraki is saying it will investigate., but a week or so later - nothing.

This is ridiculous.  It severely restricts the functionality of MDM if we can't use it to roll out apps and makes it not worth using.

Just wondering if anyone else came across this and if there was a solution.

Thanks

[Ben]

Try searching the App via the V1 and V2 dashboard, not sure which one you are using?

Or search the app via the play store ID. 

Not sure which app you are trying to install? If you post it here i'll see if i can find it.

Regards,

Ben

[MOTAT]

Hi Ben,

It is the Vodafone One Business app.  It finds it just fine for Apple IOS

Meraki support came back and said that it\\the app is specific to New Zealand and despite the fact that they have an option to choose the country, they responded and said that they will not support country dependent apps.

In other words Meraki MDM is incapable of doing what all other MDMs do.

Go Figure!

I mention this to my Meraki account manager and get no response.

How NUTS is that?

Anyhow...why would I choose to use a product that can't match basic functionality that other vendors provide and get no response from my account manager?

If you could find the app that'd be incredible, as Meraki support can't.

Thanks

[Ben]

Hi,

As mentioned did you try and get the App ID ?

https://play.google.com/store/apps/details?id=nz.co.vodafone.OneBusiness&hl=en

in this case: nz.co.vodafone.OneBusiness

And add this to the dashboard?

Cheers,

Ben

EDIT: otherwise try and add a custom app via an APK? 

https://www.apkmonk.com/app/nz.co.vodafone.OneBusiness/ 

[scottpaterson]

I too am trying to install the My Vodafone app for UK and cant find it in the Add app screen. Did you manage to resolve your issue ?

[MOTAT]

In the end Meraki fixed the issue, even though they insisted at the time that it was not their issue.

I guess sometimes you just need to know when people are BSing you.

So now we can get the app pushed out to our devices through our Meraki Systems Manager.

Hopefully they fixed it for all countries requiring the Vodafone app.

Thanks for your input.

[MOTAT]

Hi Ben,

In the end Meraki fixed the issue, even though they insisted at the time that it was not their issue.

I guess sometimes you just need to know when people are BSing you.

So now we can get the app pushed out to our devices through our Meraki Systems Manager.

Hopefully they fixed it for all countries requiring the Vodafone app.

Thanks for your input.