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Inaccurate Device type - MR36

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Conversationalist

Inaccurate Device type - MR36

Hi

 

In the dashboard when checking device types getting a number of wrong client device types coming up like recognizing some devices as Xbox 360, generic Android or just other. Even when I try to update the Flag option to outline the correct device type it does not seem to change. Is there a period of time when this gets reviewed and corrected

 

Some of these are IOT devices which correctly get identified by FING but Meraki seems to fail. Some devices are correct like Apple Ipads and Iphones 

 

Not sure if this is a common problem to be addressed or if I can add anything to improve accuracy. Don't run a full of Meraki devices just the MR36 devices. 

 

6 REPLIES 6
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Kind of a big deal

Re: Inaccurate Device type - MR36

I suspect the "Flag" option just goes into a statistical collection.  When sufficient customers flag a device it then gets examined.  Just a guess.

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Meraki Employee

Re: Inaccurate Device type - MR36

It's a suggestion rather than a change on your Dashboard. This information is fed back to the Dashboard team for review. There's no timeline unfortunately if/when the suggestions will be implemented.

My Nintendo Switch shows as Nintendo Nokia for example, weird flex I know.
Conversationalist

Re: Inaccurate Device type - MR36

OK thanks. At least I'm aware. I guess I can just keep on reporting where I see problems

 

 

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Conversationalist

Re: Inaccurate Device type - MR36

Understood. At least I'm clearer now so will takes this into consideration going forward. Hopefully it will improve over time

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Here to help

Re: Inaccurate Device type - MR36

Raise as a case with tech team so that it can be raised and fixed.  This will effect relationships to affluence and also display for advertising. Meraki should be able to correct this and don't be fobbed off

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Conversationalist

Re: Inaccurate Device type - MR36

Will do that

 

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