Airplay problem with apple tv A1469

luca_tagliabue
Just browsing

Airplay problem with apple tv A1469

Dear community,

we have at least 30 apple tv of various model, the apple tv are update to the last firmware, when we try to share screen with Airplay, we enter on the IPad the code digit, and the stream start for a while and than stop and we see a black screen.

This problem takes place only for apple tv model A1469.

The apple tv are wired connected and we have a bonjour forwarding configuration for the Airplay service on the WiFi.

Has anyone dealt with the same problem?

5 REPLIES 5
GIdenJoe
Kind of a big deal

Remember that mDNS is only for service discovery.  Once your device starts up the stream it is a purely unicast stream.  So I wouldn't focus on mDNS here.  You'll have to find out where your stream is cutting off.

Maybe start a capture at the switchport at the Apple TV at start of stream and when stream fails.  So you can determine if the device itself is still streaming.  If it isn't then you should look at just before the failure if something happened like a TCP reset if it is TCP streaming.

PhilipDAth
Kind of a big deal

Remember that the wired devices can not be on VLAN1.

 

https://documentation.meraki.com/MR/Client_Addressing_and_Bridging/Bonjour_Forwarding 

"Please note that the service VLAN cannot be the native untagged VLAN, which is usually 1. "

Ste_Eth
Comes here often

Hi, we have done the capture as requested and this is the result filtered for the stream:

 

Ste_Eth_0-1651764020463.png

 

10.1.28.87 is the appleTV

10.1.15.8 is Iphone Client

GIdenJoe
Kind of a big deal

Hey, the capture doesn't show the actual streaming.  You can see that is a small TCP session that is almost immediately closed by the client.  So if you're talking about losing the stream after a while you should already have seen hundreds of packets with a larger size before the failure.

Ste_Eth
Comes here often

we have found the problem and is related to a false classification of the Layer 7 firewall rule:

 

Ste_Eth_0-1652778515165.png

we have set the Policy with All Peer-to-Peer

 

Ste_Eth_1-1652778622381.png

are there chances to make an exception of the NBAR ID 1889 or to have a bug fix from Meraki?

 

Thank you

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