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AP is unable to fetch its configuration

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AP is unable to fetch its configuration

Hi,  
We have a problem regarding an MR33 access point , it is always in alerting repeater mode or totally offline , it also shows " This device is unable to fetch its configuration from the Meraki cloud. Please contact Meraki Support." message 
I tried to hard reset the access point but it still the same 

2 REPLIES 2
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Kind of a big deal

Re: AP is unable to fetch its configuration

Did you contact Meraki support?
Nolan Herring | nolanwifi.com
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Kind of a big deal

Re: AP is unable to fetch its configuration

Some troubleshooting info:

https://documentation.meraki.com/MR/Other_Topics/Troubleshooting_and_Replacing_a_Faulty_MR_Access_Po...

 

Here is some info on resetting:

https://documentation.meraki.com/zGeneral_Administration/Support/Resetting_Cisco_Meraki_Devices_to_F...

 

What color light/lights are you seeing?

 

You might try going static IP

https://documentation.meraki.com/MR/Monitoring_and_Reporting/Static_IP_Assignment_on_a_Cisco_Meraki_...

 

Another option is segregate it to completely different physical network and access the local status page to verify settings/config.

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