cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SW Unreachable , but AP still connected and working

New here

SW Unreachable , but AP still connected and working

Hi Folks,

 

had some issue, maybe someone had faced this issue before :

my one of switch was unreachable for 3 days , but ap is working fine, any sugestion?

 

image.png

 

switch model :ms220

 

 

3 REPLIES 3
Getting noticed

Re: SW Unreachable , but AP still connected and working

Unreachable just means it cannot communicate to the cloud for some reason. Make sure you have no ACL or firewall rules blocking the management IP address of the switch. Try pinging it from upstream. The fact that your AP downstream can connect to the cloud means it still forwarding traffic, just not able to communicate with the cloud.

 

You can open a support ticket to have the team look at it and see why its an issue.


Find my post helpful? Please give me a kudo!
CCNP Certified and Meraki Operator
New here

Re: SW Unreachable , but AP still connected and working

Have you check the status of your DHCP server and make sure that your management IP addresses in your DHCP pools are not exhausted. Also, what is the LED status of your switch?

Highlighted
A model citizen

Re: SW Unreachable , but AP still connected and working

Hi,

I had this behaviour sometimes before firmware version 9.32 with MS220 switches. I needed to do an cold reboot.

 

regards

redsector

Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.