RMA procedure for MS390

[Fias]

Can anyone help with an RMA procedure/document for a Meraki MS390? Like what and how to backup old switch config and how to reinstall the config to the new switch?

[Ryan_Miles · Accepted solution]

https://documentation.meraki.com/MS/Other_Topics/Troubleshooting_and_Replacing_a_Faulty_MS_Switch#Sw...

[GarageLand42]

Hi Ryan,

   Since this is a RMA, What are the steps.

1.  add the new replacement serial number to inventory? 

2. Add the device to the Site.

3.CLONE

4. Remove the OLD BAD from the SITE

5. Remove the OLD BAD from Inventory

6 Send the OLD BAD BACK

Is there anything I need to worry about regarding licensing ?