MS225-48FP PoE HIK Camera

[Ksyl]

Hi,

I have a problem with my MS225.

When I plug a PoE camera (HIK Vision) on port 4 all is fine.
When I plug the same camera on port 5, no link go up.

PoE is enable on both ports obvioussly.

The problem is larger than that, i have to plug 6 cameras and only one of them wakes up. Every ports have the same configuration.

When I change the cameras randomly on the same 6 ports, only the camera plugged on port 4 wakes up.

I Don't really know what to do.

Can you help me please ?

Regards,

Amaury

[BrechtSchamp]

Have you tried with another MS225?

Have you tried other PoE devices on the ports that don't work with the camera?

Anything in the event log?  Network Wide > Event Log

What are the specs for the camera? What exact model is it?

[Ksyl]

Thank you for your help !

- Yes I have tried on another MS225 and it works perfectly.

- Yes i have tried with another PoE device, a Yealink IP Phone (T42S) and it works too

- There is nothing in the event log except "port status"

- Here are the specs : https://www.hikvision.com/fr/Product/Detail/149574905159149/307639277371446

My first think is there is a problem with the first MS225 but, the MS is a new one through guarantee process.

[BrechtSchamp]

If everything works fine on another MS225 and also on one of the other ports on the switch, it looks like a hardware issue with the switch. Even if it's one that came "new" through warranty.

If I were you, I'd get it replaced again through support.

The camera datasheet states it's using 802.3at, that's PoE, so it should work fine.

Edit: Assuming that the config on the working MS225 is identical and that it's running the same software.

[Ksyl]

Thanks again, i will do that.

And yes, both MS are running the same software and all ports have the same configuration.