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MS120-8 switch ports not showing up in CER

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Conversationalist

MS120-8 switch ports not showing up in CER

Does anyone know why the MS120-8 switch ports will not report into Cisco Emergency Responder(CER)?

All our other switches report, MS225, MS410, etc.

The MS120-8 switches have static IP addresses that have been added to CER.  We have performed a manual locate of switch-ports on all those switches.  They still do not show up in the switch port details within CER.

 

Thoughts?

 

1 ACCEPTED SOLUTION

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Kind of a big deal

Re: MS120-8 switch ports not showing up in CER

That would probably be a question for the Cisco CER team.

 

You could try posting a question about CER in the Cisco Enterprise forums - but I wouldn't hold out a lot of hope.

https://community.cisco.com/t5/ip-telephony-and-phones/bd-p/5961-discussions-ip-telephony 

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Kind of a big deal

Re: MS120-8 switch ports not showing up in CER

What's the firmware version of the switch? Seems like it requires at least MS 11.22.

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Conversationalist

Re: MS120-8 switch ports not showing up in CER

Yes all switches running latest Firmware of 11.22

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Conversationalist

Re: MS120-8 switch ports not showing up in CER

Looked a little closer and the MS410 switch port do not show up either, then after more digging found this from Cisco:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cer/12_5_1/english/release_notes/guide/cer0_b_ci...

 

This shows list of supported switches.  The MS120's and MS410's are not on the list.  Now the question as of why they are not supported, could still be answered.

Supported Meraki switches for CER.PNG

 

 

 
 

 

 
Highlighted
Kind of a big deal

Re: MS120-8 switch ports not showing up in CER

That would probably be a question for the Cisco CER team.

 

You could try posting a question about CER in the Cisco Enterprise forums - but I wouldn't hold out a lot of hope.

https://community.cisco.com/t5/ip-telephony-and-phones/bd-p/5961-discussions-ip-telephony 

View solution in original post

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