License required in Meraki Switches

[CiscoTraning]

Dear Team,

You need to inform that a Cisco Meraki switch is installed on the customer's side. According to the customer, they have three licenses, but in reality, two licenses have been received on one switch, and one switch has only one license. However, there is no license on the third switch. The customer wants to remove one license from the switch that has two and add it to the switch that is not showing any license. Please provide a solution for this problem through remote access

[KarstenI]

So you want other people to do your homework? What do you think about investigating the solution first?

Hint: There is documentation available:

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Licensing

https://documentation.meraki.com/General_Administration/Licensing/Meraki_Licensing_FAQs

Happy Christmas!

[Brash]

Just to clarify, that's not how licenses work.

Licenses are purchased and assigned to a pool. For switch licenses, they are acquired based on the model. When a switch is added to a network  in the org, it will 'use' one of the licenses.

Look at the docs @KarstenI provided and if you're still confused, open a support case.

[BlakeRichardson]

Depending what models of switch they own will depend on what license they need. 

When you claim an order it asks you how you want to apply the licenses. 

[r_timmons]

Without further information, based on what you posted, it sounds like this customer is on per-device licensing and someone applied 2 licenses to the same switch, leaving them 1 license short, I've run across this on an AP deployment. I can't recall exactly what the screen looks like, but under device licensing it should show a qty 2 on the switch using both licenses, just edit / remove 1 and it will free it back up and can be applied to the 3rd switch.