Configuration out of date on my switches

[fjulianom]

Hi community,

Today I was doing some changes on my MS switches. After doing the changes and trying to understand why they didn't work, I realized the configuration was "out of date". After some time, the config changed to "up to date", so I thought it was a temporary issue. But right now I am doing more changes, and the config keeps "out of date" for many minutes (right now more than 18). According to the documentacion and also to the following thread, there are 3 reasons an AP on your network will report this alert message (and I think is the same for the switches):

1. The AP is behind a firewall that is blocking outbound access to Dashboard.
2. The DNS servers your AP is configured to use are unreachable, not responding, or sending invalid DNS responses.
3. Dashboard is experiencing a temporary outage.

https://community.meraki.com/t5/Wireless-LAN/Configuration-out-of-date/td-p/2488

I am pretty sure point 1 and 2 are not the root cause, since my firewall is not blocking ports, the DNSs are reachable, and also I made many configuration changes other days and they worked well. What can be the reason? How can I check is not a Meraki dashboard or Meraki public servers issue?

Regards,

Julián

[Adam]

Are you making the changes to an AP or Switch?  What type of changes are you making?  I can possibly try in my dashboard to see how long it takes.  Also double check Help>Firewall Info to verify the things listed there are not possibly blocked upstream.  

[fjulianom]

Hi Adam,

Changes are on my switches, I am changing the untagged VLAN of access ports from 1 to 20.

Regards,

Julián

[Adam]

I just tested that from my dashboard.  Took < 10 seconds for the switch to get the config update.  Note:  I only changed one port.  It was an access port and I changed it from one VLAN to another.  My dashboard is on n86 though so your host could be different. 

[fjulianom]

Hi Adam,

So it is weird. I also have changed only one port from VLAN 1 to VLAN 20. Right now is "out of date" for 44 minutes :S

Regards,

Julián

[jdsilva]

This is likely best solved by support. They can access the error logs that will tell you why the config is failing to sync. I'd give them a call.

[fjulianom]

Hi,

Right now the config changed to "up to date". Is there any place when I can see logs or something to try to see what is happening?

Regards,

Julián

[jdsilva]

The only logs you can see are under Network-wide --> Event log. That won't have anything about the config sync in it though.  If you export to Syslog you get more detail, but I still don't think there's anything in there about the config sync. 

[fjulianom]

Hi guys,

Today is fine, if I make a config change it takes around 1-2 minutes to update. Maybe the yesterday's cause was a Dashboard temporary outage.

Regards,

Julián

[jdsilva]

Cool. Glad to hear it's working better now.

[Adam]

Good to know it was temporary.