Client Idle timeout change

[DMPNinja]

We have some alarm panels that will connect with our central station within the first 5 minutes of checking in. After 5 min the connection times out and the panel can't check back in. How can we change that idle timeout?

Thank you,

[DMPNinja]

Sorry, I forgot some information

Version: MX 15.42.1

Model: MX68

Thank you.

[Inderdeep]

@DMPNinja : Check this please 

https://community.meraki.com/t5/Security-SD-WAN/Meraki-MX-Client-VPN-idle-timeout/m-p/101683#M25535

[PhilipDAth]

Is this over a local LAN?

Are the two devices in the same VLAN?

This is probably not going to be a network issue ...