C9300L switch not coming online on dashboard after reboot

Raheel_Islam
Conversationalist

C9300L switch not coming online on dashboard after reboot

Hi, I am facing issue with C9300L switch. Initially Switch was working fine and provisioned on meraki cloud. After reboot the switch is not coming online on meraki Dashboard. Internet is working fine on up-link port. 

 

System LED: Solid Amber

Blue Beacon LED: Solid Blue  

 

I tried to reset switch but after that its stuck in same state. 

 

FW-CS16.9 Switch LED status (offline on cloud).jpg

5 Replies 5
cmr
Kind of a big deal
Kind of a big deal

If you plug a console cable in and reboot it, do you see anything useful?

Raheel_Islam
Conversationalist

No useful logs after reboot. 

 


Initializing Hardware...

System Bootstrap, Version 17.12.2r, RELEASE SOFTWARE (P)
Compiled Thu 08/31/2023 17:19:41.28 by rel

Current ROMMON image : Primary
Last reset cause : PowerOn
C9300L-48PF-4X platform with 8388608 Kbytes of main memory


boot is : [ boot flash:packages.conf ]

boot: attempting to boot from [flash:packages.conf]
boot: reading file packages.conf
#
##############################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################


Oct 10 11:47:37.539: %BOOT-3-SYSD_STARTFAIL: R0/0: Failed to launch boot task fpgahelper_autoupgrade.service ( exit-code )

MCU 802.3bt mode supported: False, BT mode: False

Both links down, not waiting for other switches
Switch number is 1

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Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software [Cupertino], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 17.9.3m5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2024 by Cisco Systems, Inc.
Compiled Wed 17-Jul-24 19:46 by mcpre

 

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FIPS: Flash Key Check : Key Not Found, FIPS Mode Not Enabled
cisco C9300L-48PF-4X (X86) processor with 1309176K/6147K bytes of memory.
Processor board ID FVH2819L5WD
2048K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
1638400K bytes of Crash Files at crashinfo:.
11264000K bytes of Flash at flash:.

Base Ethernet MAC Address : 9c:38:18:74:f4:00
Motherboard Assembly Number : 73-102172-06
Motherboard Serial Number : FVH28180U63
Model Revision Number : B0
Motherboard Revision Number : A1
Model Number : C9300L-48PF-4X
System Serial Number : FVH2819L5WD
CLEI Code Number : INMEF00BRE


SETUP: new interface Vlan1 placed in "shutdown" state

cmr
Kind of a big deal
Kind of a big deal

If you haven't already, I'd log a ticket.  The line below suggests that the switch has crashed at least at some point:

 

1638400K bytes of Crash Files at crashinfo:

CAPSUpport
New here

@Raheel_Islam I have the same issue. Did you vere get a resolution?

Raheel_Islam
Conversationalist

I am working on this with meraki tech team. I had 4 sessions with them approx 15 hours. i will update here if i got any resolution. 

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