Motion windows are different versus the screen live video of Cameras

JLDarbonnel
Conversationalist

Motion windows are different versus the screen live video of Cameras

Hi,

 

Is anyone has been facing with this bug? 

 

I have 2 MV22 cameras up to date with the latest firmware ( 3.31 ).

In analytics menu, the motion windows displaying are different that live video display.

 

i've already made a factory reset, but i still have the same behavior, as if cameras were keeping something into their cache.

 

 

Thanks!

2 REPLIES 2
AlexC
Meraki Employee
Meraki Employee

Hi @JLDarbonnel,

Not sure if this is specific for MV22, but I have a MV21 running on MV 3.31 that does not exhibit this behavior.
Motion windows correctly reflect motion that can be seen in historical video feed.

If you haven't already, I would recommend submitting a ticket with support so they can help you determine if this is a bug. You can do so via dashboard under Help > Get Help menu. They will likely ask you for screenshots of the behavior to expedite the process.

Cheers,

-Alex
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JLDarbonnel
Conversationalist

Hi,

 

Indeed, i have open a ticket to support and i gace them access to our MV Cameras.

I'm waiting the retrun.

 

Thanks

 

Regards

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