MV23X Wireless Issue

[Robnie]

Hi,

I want to connect a Meraki CCTV camera MV23X via Wireless. I followed the next steps:

- I pluged the camera via Ethernet to configure it on Meraki dashboard.

- I created some Wifi profiles and assigned them to the camera.

- I wait 30 minutes, I could see the SSIDs, signal strength and WPA status as Enable (all correct)

- I disconnected the camera from Ethernet. I plugged the camera using a Power injector (802.3at) and it gets Wifi connection, but the connection always drops after 10-20 mins. 

We use Cisco ISE to authenticate and assign IPs. I can see how the camera gets a correct IP, it's connected to Wifi, I can see the img on Meraki dashboard, but it always loses the connection.

I tested different Wifi Profiles. I tried one profile without using Cisco ISE. I tried to plug the camera close to different APs. One of them, without traffic, only the camera was the only client connected.

Can somebody help me? 

Anybody knows if I can assign a static IP to the camera?

Where I can get some useful logs? on the camera I only can see 

Thanks

[alemabrahao]

MV cameras support Primary, Secondary, and Backup SSIDs for failover. They prioritize the Primary SSID and failover only if connectivity is lost. Wireless is not intended as a backup for LAN, it’s meant to be the primary uplink when configured.

MV Wireless Configuration Guide - Cisco Meraki Documentation

MV cameras do not support static IPs directly. You must use DHCP reservations on your DHCP server.

MV IP Assignment - Cisco Meraki Documentation

What do ISE live logs show you?

[Robnie]

Hi alemabrahao,

Thanks for your reply.

Yes, I followed that guide. I assigned Wifi profiles to the camera and waited 30 minutes.

After this, the camera got connected via Wifi, but the connection drops after 10-120 mins. I noticed the camera gets the correct IP, but I cannot see Wireless on the Camera Network information. It shows only Ethernet.

Regards

[alemabrahao]

For me, the issue is more related to firmware, wireless profile, or power.

Can you test with another power injector?

I also suggest you open a support case.

[Robnie]

yes, I tested with another power injector, I checked the firmware is updated as the rest of the cameras.

Thanks. I'll open a support case.

[PhilipDAth]

Is the camera using a current stable or better firmware?

[Robnie]

Hi PhilipDAth,

it's using camera-7-1 firmware.

Also, I tried to move the camera to different APs, but it lost the connection after 10 minutes.

Regards