Export Issue need help

[QuanjaWanja]

Hello everyone,

I've been having issues trying to export video footage for a couple days now. the error says:

"Network connection from the camera was interrupted during video export. Check the camera's uplink connection, then try again."

I dont see any issues with network on our end and was wondering if anyone has experienced anything similar. any help would be appreciated thank you.

[QuanjaWanja]

It stays at zero and then turns red and says it failed. Then it tells me to check for a network issue but I dont see any issue on our side as the cameras feed is still live with no loss

[QuanjaWanja]

Error

[JosRus]

Hi @QuanjaWanja! 

Our Engineering teams are currently scoping an issue which may be related to video exporting. If you're seeing that message (possibly alongside the export being marked as completed) I would suggest to open a support case so the team can log your issue against the report and give you timely updates on the progress of any fixes that are applied. 

[BlakeRichardson]

What is the duration of the footage you are trying to export? If you reduce it to say 10 seconds worth just to test does that succeed?