Dome lens jammed?

[MMorrow]

Have any of you had issues removing the domes after install?  I've got a camera not working and I cannot get it unmounted because the dome is jammed.

[alemabrahao]

What is the Camera model? Have you checked the installation manual?

[MMorrow]

It's an MV12, and yes I've checked the installation manual.  The dome won't twist to come off.

[kYutobi]

I've had moments when I've had cameras jam and to avoid cracking anything I just RMA it because I notice it's just suppose to be an easy twist. I'm not sure what causes some of them to jam up that way. 

[MMorrow]

That's the problem though, the security screw was installed, so I cannot unmount it without damaging it, or the ceiling it's attached to.

[kYutobi]

😑so sorry, I thought you had this was already unmounted and it just couldn't twist off. 

[MMorrow]

I have managed to get it free ( had to tear apart the ceiling tile it was mounted on ) and get the dome removed.  There appears to be a rubber gasket on both the microphone and corresponding area of the dome that I think over the last couple years "stuck" together.  They are both deformed after removal with the camera side gasket pressing deeply into the dome side.

[BlakeRichardson]

I would contact your account manager and support to explain the situation then RMA the unit. The reason I suggest keeping everyone in the loop is so that the RMA isn't rejected because of "damage"