Anything related to the Meraki MV21 camera on the dashboard

So1004
New here

Anything related to the Meraki MV21 camera on the dashboard

 

Currently using MV24 and monitoring through the dashboard.
However, at some point, the status of MV21 became DORMANT.
There is no problem with the wiring etc. What kind of support can I get for this?












 
1 REPLY 1
Inderdeep
Kind of a big deal

@So1004 :

Devices only become active once they connect to the Meraki cloud over the internet... Also they will go into a dormant state if thy haven't connected in more than a week. if the devices aren't coming online in the Dashboard then its most likely that they don't have connectivity to the Meraki Cloud from their management interface.

 

https://documentation.meraki.com/zGeneral_Administration/Cross-Platform_Content/Status_Icon_Meanings

Regards
Inderdeep Singh
www.thenetworkdna.com ( Awarded by Cisco IT Blogs award 2020)
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