Meraki Sensors not visible for anyone other than organization admin

[AnM]

Hello,

so recently i've been informed that Meraki Sensors (in that case MT10) are not visible for administrators that have access to certain networks (which was granted by adding a tag). There is no problem with visibility for organization admins (both read only or full). The problem persist on other browser, also clearing cache didn't solve the problem. 

Best regards

[PhilipDAth]

I'm not sure.  Try creating a sensor role by tag here:

Then assign that profile to a user here:

https://documentation.meraki.com/MV/Advanced_Configuration/Restricting_Access_to_Cameras

[SamerAl]

Hi Philip,

If they are using SAML login, it could be related to a known issue on our side, as far as I can see.

@AnM  can you please confirm if you are using SAML login for the users to login to the dashbaord ? 

[AnM]

Hi. I don't use SAML to login. 

[SamerAl]

Hi AnM,

Thanks for confirming. Did you try to add a new user or remove and re-add an existing user? Would the user have the same issue?

are they getting any error messages when trying to View the sensors list? 

[AnM]

Re-adding an existing user didn't solve it - still the same. There is no error message, user just don't see any sensors.

[SamerAl]

Hi AnM,

Thanks for trying that, I know that we have a known issue on our side where SAML sensor user roles for all networks and all sensors can't see the sensor list, as far as I know that should not affect normal dashboard users, you also mentioned that you are not using SAML.

I would suggest logging a case with our support team to look deeper into this for you.

- Please include the name and Email address of the affected users in the case.

- Also,please uplod the HAR capture file when one of the users is trying to view the sensors list.

Please take a look at this article for your reference on how to get the HAR capture.

BR

[AnM]

I do have something like that already. It was working before, but it stopped at some point. Network access here points to certain tag of network.