MT10 and MT20 sensor shows bad status after firmware update to 1.4

[MSchwark]

We recently updated the firmware on our MT10 and MT20 sensors to 1.4 and now show a bad status for each. They appear to be reporting in and alerting. Troubleshooting procedures have not helped in determining the issue.  Has anyone seen this or have a troubleshooting suggestion?  Thanks.

[cmr]

@MSchwark we have five MT10s that have all been upgraded to 1.4 without issue.  What are you using to connect them and what version is running there?

[MarcP]

Updated some MT10 to 1.4 as well and don´t have any problems.

[MSchwark]

Thank you. We also updated our wireless firmware during that same maintenance period.  I have opened a case with Meraki.  We are new to the sensors and oddly the sensor gateways are not devices that are nearest to the sensors.  I also don't see a way to manually set the gateway device.  They both are connected to MR33 on version MR 28.6.  We have the firmware update scheduled for MR 28.6.1 this weekend.

[cmr]

We also found that they don't pick the closest MR.  As you are connecting via MRs, are you running 28.6?  We found that much better than prior releases for MT connectivity. 

[MSchwark]

firmware updates were completed over the weekend to 28.6.1. with no resolution in the senor issue.   The three sensors that I have appear to come up for a while and then no longer report to the dashboard.  I have also pulled the batteries, factory reset them, and removed and added them back to the network.  Same issue.  Still working on it and I have opened a case.  Meraki is slow to work on this through the case so I will probably have to call them.

[MSchwark]

This has been escalated to engineers.