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AnsonTong

Since updating our MX85 to 18.211.2, we have encountered users who cannot connect to Office A using cisco anyconnect. Our MX85 device is in office B. The two offices communicate through a VPN connection. The office A and B connection is ok. We can’t access office A via cisco anyconnect now.

alemabrahao

Try rolling back the firmware and open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

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kchand

Can you check if you can ping the VLAN IP addresses in Office A? Is it impacting all the anyconnect users or a specific set of remote users?

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AnsonTong

Can’t ping the VLAN ip address in office A when using AnyConnect, and it is impacting all the AnyConnect users.

kchand

I will suggest contacting the support hotline to verify if the packets are egressing Office B MX. Our technical assistance center is available 24/7 and one of the available engineers will be able to assist you in resolving this issue.

URL https://documentation.meraki.com/General_Administration/Support/Contacting_Support

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Enduro

Hi,
and is the IP network assigned to VPN clients broadcast in the SD-WAN network?

Security & SD-WAN -> Configure -> Site-to-site VPN -> VPN settings

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